Ujuzii
Refund Policy
Last Updated: 16/11/24
At Ujuzii, we strive to
provide a high-quality learning experience for all our users. However, we
understand that sometimes situations may arise that require a refund. This
Refund Policy outlines the circumstances under which refunds may be issued and
the process for requesting a refund.
1.
Eligibility for Refunds
Refunds may be considered under the
following conditions:
- Course Purchases:
If you purchase a course but are dissatisfied, you may be eligible for a
refund if you request it within 7 days from the date of purchase.
After this period, we do not offer refunds for course purchases.
- Technical Issues:
If you are unable to access a course due to technical issues on our
platform, you may be eligible for a refund. Please contact our support
team to resolve the issue, and if it remains unresolved, we will assess
your refund request on a case-by-case basis.
- Duplicate Purchases:
If you accidentally purchase the same course more than once, we will issue
a full refund for the duplicate purchase if the request is made within 7
days from the date of the second purchase.
2.
Non-Refundable Items
The following items are not eligible
for a refund:
- Completed Courses:
If you have already accessed or completed the course content, you are not
eligible for a refund, except in cases of technical issues.
- Subscription Fees:
Subscription fees for access to multiple courses or premium memberships are
non-refundable once the subscription period has begun.
- Promotions:
If you purchased a course or service during a promotional offer or using a
discount, refunds will not be issued unless required by law.
3.
How to Request a Refund
To request a refund, please follow
these steps:
- Contact Us:
Send an email to support@ujuzii.com or reach out via our contact
form within 7 days of your purchase.
- Provide Details:
Include your order number, the course name, and a brief explanation of why
you are requesting a refund.
- Assessment:
Our team will review your request and contact you if additional
information is needed. Refund requests will typically be processed within 7
business days after receiving all necessary information.
4.
Refund Process
Once your refund request has been
approved:
- Refunds will be issued to the original payment method
used at the time of purchase.
- If you used a credit/debit card, refunds may take 5-10
business days to appear on your statement, depending on your bank.
- For other payment methods, such as mobile payments, the
refund may be processed according to the payment provider's timelines.
5.
Changes to This Refund Policy
We reserve the right to modify or
update this Refund Policy at any time. Any changes will be reflected on this
page with the updated "Last Updated" date. We encourage you to review
this policy periodically.
6.
Contact Us
If you have any questions or concerns
regarding this Refund Policy, or if you wish to request a refund, please
contact us at:
Email: support@ujuzii.com
Phone: +254757255710
Address: Coloho Mall, Athi River, Kenya
